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C_C4H56_2411 Practice Test: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 & C_C4H56_2411 Exam Preparation & C_C4H56_2411 Study Guide

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q72-Q77):

NEW QUESTION # 72
Which configuration can you use to trigger a warning message based on custom logic?

A. Create a determination
B. Create a validation
C. Create an autoflow
D. Create a page layout

Answer: B

NEW QUESTION # 73
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

A. Access rights for cases are limited to read access.
B. The employee is not assigned to the correct business role.
C. Access to the Case app is NOT enabled for the business user.
D. Access rights are directly assigned to the business user.

Answer: C

NEW QUESTION # 74
How can service agents create cases? Note: There are 2 correct answers to this question.

A. In Agent Desktop, click the Create button (+) and select Case.
B. In the Account General facet, Create button (+) and select Case.
C. In the case worklist, Create button (+) and select Case.
D. In the Related Service Object facet of registered products, Create button (+) and select Case.

Answer: A,D

NEW QUESTION # 75
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.

A. Create a new e-mail message or a new case from the What Would You Like To Do? area
B. Access interactions and notes in the timeline tab
C. Edit customer details
D. Launch a customer survey
E. View customer details

Answer: A,B,E

NEW QUESTION # 76
Which elements are used to calculate the due dates defined in Service Level Agreements? Note: There are 2 correct answers to this question.

A. Service contract
B. Operating hours
C. Maintenance plan
D. Working calendar

Answer: B,D

NEW QUESTION # 77
......

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