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ServiceNow CIS-SP Exam Syllabus Topics:

Topic
Details

Topic 1

Process Separation:This section of the exam measures the skills of ServiceNow Administrators and evaluates the ability to configure and maintain process-level separation between domains. It involves the use of the sys_overrides field, managing automation and business logic unique to each domain, and adjusting UI elements like forms and lists accordingly. The candidate is also tested on configuring data-driven processes and choice lists to support domain-specific workflows and experiences.

Topic 2

Domain Support in Applications: This section of the exam measures the skills of Solution Architects and evaluates knowledge of how various ServiceNow applications support domain separation. The exam assesses familiarity with domain support levels in key areas such as Service Catalog, Knowledge Management, Mobile, and Service Portal. Additionally, it includes emerging and advanced applications like CSM and ITOM to validate the candidate’s ability to implement scalable, domain-aware solutions.

Topic 3

Data Separation
Visibility: This section of the exam measures the skills of Technical Consultants and focuses on managing data visibility and flow within domain-separated environments. It assesses understanding of the sys_domain field, data flow between domains, and relationships such as "contains" that impact access. Visibility groups and special handling considerations are also tested to ensure the consultant can securely manage client data across domains.

Topic 4

Foundational Data Management: This section of the exam measures the skills of Technical Consultants and examines how foundational data is brought into a domain-separated environment. The focus is on configuring and managing import sets and transformation maps to ensure accurate and isolated data loading per domain. It tests the ability to maintain clean, separated data environments during initial setup and routine updates.

Topic 5

Platform Governance and Reporting: This section of the exam measures the skills of ServiceNow Administrators and tests the ability to maintain effective platform oversight within domain-separated environments. It includes knowledge of update sets, scoped applications, reporting, and the use of the Domain Separation Center. This ensures administrators can govern deployments and maintain clarity in reporting across domains.

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ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Sample Questions (Q11-Q16):

NEW QUESTION # 11
How should you assign user record to a specific domain other than the one based on their company?

A. Use a Source Script on your LDAP transform.
B. Set Default to true on their domain record.
C. Change their Company reference to a company with the desired domain.
D. Select Managed Domain, and set their domain field to the desired domain.

Answer: D

Explanation:
To assign a user record to a specific domain other than the one based on their company, you should use the "Managed Domain" option and set their domain field to the desired domain. This method allows administrators to manually assign a user to a different domain, ensuring that the user has the appropriate access and permissions within that domain.
Reference:
* ServiceNow Documentation on Domain Separation explains how to set the domain for a user.
* ServiceNow Developer Documentation provides detailed information on domain separation and managing domains.

NEW QUESTION # 12
Visibility can be granted to users by which of the following means:
Choose 2 answers

A. Default Domain
B. User visibility domains
C. Role
D. Group Membership

Answer: C,D

Explanation:
Visibility in ServiceNow can be granted to users through Group Membership and Role.
* Group Membership: Users can be assigned to specific groups, and these groups can be granted visibility to certain records or functionalities within ServiceNow. This method allows for efficient management of user permissions based on their group affiliations.
* Role: Roles define a set of permissions that can be assigned to users. By assigning roles to users, administrators can control what users can see and do within the platform. Roles are a fundamental part of access control in ServiceNow.
Reference:
* ServiceNow User Criteria and Access Control
* ServiceNow Group Management

NEW QUESTION # 13
Process Separation is also known as:

A. domain administration
B. delegated administration
C. proxy administration
D. admin administration
E. process administration

Answer: A

Explanation:
Process Separation in ServiceNow is also known as domain administration. This concept is part of the broader domain separation feature, which allows you to separate data, processes, and administrative tasks into logical groupings called domains. This is particularly useful for Managed Service Providers (MSPs) or large enterprises that need to manage multiple clients or departments within a single ServiceNow instance. Domain separation ensures that each domain can have its own set of data, processes, and administrative controls, providing a high level of customization and security.
For more detailed information, you can refer to the following resources:
* ServiceNow Support Article on Domain Separation
* Understanding Domain Separation in ServiceNow

NEW QUESTION # 14
What does an admin click to view only global domain process while in the global domain?

A. Revert Domain Scope
B. Configure Domain Scope
C. Global Domain Scope
D. Collapse Domain Scope

Answer: C

Explanation:
When an admin wants to view only the global domain process while in the global domain, they need to click on the Global Domain Scope. This option allows the admin to filter and view processes that are specific to the global domain, ensuring that they are not seeing processes from other domains. This is particularly useful in a domain-separated environment where maintaining clarity and separation of processes is crucial.
Reference:
* ServiceNow Domain Separation - Basics
* ServiceNow Domain Separation - Advanced Concepts

NEW QUESTION # 15
What business logic can be created in a domain?
Choose 3 answers

A. Business Rule
B. Ul Script
C. Ul Policy
D. Email Notification
E. Script Include

Answer: A,D,E

Explanation:
In ServiceNow, domain separation allows for the segregation of data, processes, and administrative tasks into logical groupings called domains. Within these domains, you can create specific business logic that is unique to each domain. The business logic that can be created in a domain includes:
* Business Rules: These are server-side scripts that execute when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to apply business logic across all applications within a domain1.
* Email Notifications: These can be configured to respond to various events within a domain and can be set up to target users within specific domains. This allows for domain-specific communication strategies2.
* Script Includes: These are reusable server-side scripts that can be included in other scripts. Script includes can be used to store common functions or classes that are applicable to the domain-specific business logic3.
UI Policies and UI Scripts, while they can be part of the user interface customization in a domain-separated environment, are not considered business logic in the context of this question. UI Policies dynamically change information on a form and UI Scripts can add JavaScript to forms. However, they do not define the underlying business logic like Business Rules, Email Notifications, and Script Includes do.
For further details and best practices regarding domain separation and the creation of business logic within domains, you can refer to the ServiceNow documentation and resources provided23.

NEW QUESTION # 16
......

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